About Created by Laura

Created by Laura is based in Rochester, NY. We specialize in handmade items to promote your pet’s comfort. Most items are custom made to order and can be customized. Contact us today to find out how Created by Laura can help you!

You can also find us on etsy.com and amazon.com.

Shipping

US shipping is free.

International shipping is a flat rate of $25. I ship worldwide. It may take up to 2 weeks to for your item to ship depending on the complexity of your order.

Custom items

I welcome custom orders. Do not feel limited to what you see on the website and feel free to use your imagination. Send a custom item request and we can discuss your needs. You will receive a price quote then an invoice. Once we receive your payment then your item will go into production and I will keep you informed of your item’s progress. It can take up to 2 weeks for a custom item to ship.

Payment methods

I accept PayPal and credit cards through Stripe.

Wholesale

Bulk discounts are generally available at $400 retail. Wholesale orders may take up to 2 weeks to ship depending on the size of the order. I will keep you informed of any issues regarding your wholesale order.

Returns

Please contact me if you have an issue with your order.

Returns are accepted within 30 days. Buyer must pay return shipping.

Items must be returned in resalable condition to be eligible for refund.

There are no returns on custom items.

Pet items may not be returned once your pet has used them.